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Reshika R
1 reviews | Active since Jan 2019
05 Jan 2024, 08:38
Poor Service FNB HOMEOWNERS INSURANCE
Years ago I took out a homeowners insurance policy with FNB. I have since even made a claim. Today I called to make a claim and was told by the homeowner insurance division as well as the home loans division that I need to call Old mutual to claim. My debit order is to FNB. I wasted airtime and eventually called OLD mutual only to be told that I should claim with FNB. THE lady who told me this is Patricia Ngema. She did however try to register my claim. It's so amazing how FNB doesn't forget to take off the debit order for steadily increasing premiums but give you the run around when it's time to claim.
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Reshika R's updateReviewer Update
09 Jan 2024, 08:47I received a call from a lady from the homeloans division at FNB last week after writing this review. She still said that I do not have a policy with FNB. I told her that I do and that I have the policy schedule. She also checked my account and saw the debit order going off monthly. She then said that she will check and get back to me and she has not. These people clearly do not understand what customer service is! Just imagine.. I have a policy schedule and money is going off my account and they insist that I do not have a policy with them as well as take forever to resolve. I wonder what their quality policies state about handling customer complaints and they are actually adhering to it!
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Reshika R's update09 Jan 2024, 08:47
Reviewer Update
I received a call from a lady from the homeloans division at FNB last week after writing this review. She still said that I do not have a policy with FNB. I told her that I do and that I have the policy schedule. She also checked my account and saw the debit order going off monthly. She then said that she will check and get back to me and she has not. These people clearly do not understand what customer service is! Just imagine.. I have a policy schedule and money is going off my account and they insist that I do not have a policy with them as well as take forever to resolve. I wonder what their quality policies state about handling customer complaints and they are actually adhering to it!
RR
Reshika R's updateReviewer Update
30 Jan 2024, 11:04Today is the 30th of January 2024. I am still waiting for a response from FNB insurers. Shortly after the initial complaint I was contacted a few times asking for documents which I submitted on 22 January. Ever since I have not heard from them. I have followed up with emails but they judt ignore. A reactive not proactive company. Pathetic service but that debit order goes off promptly at month end!
RR
Reshika R's update30 Jan 2024, 11:04
Reviewer Update
Today is the 30th of January 2024. I am still waiting for a response from FNB insurers. Shortly after the initial complaint I was contacted a few times asking for documents which I submitted on 22 January. Ever since I have not heard from them. I have followed up with emails but they judt ignore. A reactive not proactive company. Pathetic service but that debit order goes off promptly at month end!