MM
Mohammed M
1 reviews | Active since Aug 2019
06 Dec 2019, 10:55
Poor service FNB
Iv been trying to sort out cell phone banking & the app with FNB the last few days, spoke to a Jason who still has not emailed me with answers, went to FNB west street Durban saw a consultant and even phoned cell phone banking & nobody seems to know what they doing. Pathetic!!!
I want a manager to call me now!!!!
Helpful (0)
Replies (7)0
Replies (7)MM
Mohammed M's updateReviewer Update
06 Dec 2019, 10:57Reference *** with FNB!!!!
MM
Mohammed M's update06 Dec 2019, 10:57
Reviewer Update
Reference *** with FNB!!!!
FNB (First National Bank)'s replyOfficial
06 Dec 2019, 11:46Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
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FNB (First National Bank)'s reply06 Dec 2019, 11:46
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
***
***
MM
Mohammed M's updateReviewer Update
06 Dec 2019, 12:31Get Jason to update a manager who must then phone me back. I'm not wasting my time repeating all the issues!!!
MM
Mohammed M's update06 Dec 2019, 12:31
Reviewer Update
Get Jason to update a manager who must then phone me back. I'm not wasting my time repeating all the issues!!!
MM
Mohammed M's updateReviewer Update
09 Dec 2019, 08:51I want a manager to call me today 9th December by 12am!!!! Get my full story from that useless staff JASON . if not I will go to the banking ombudsman !!!
MM
Mohammed M's update09 Dec 2019, 08:51
Reviewer Update
I want a manager to call me today 9th December by 12am!!!! Get my full story from that useless staff JASON . if not I will go to the banking ombudsman !!!
MM
Mohammed M's updateReviewer Update
09 Dec 2019, 17:07I will never ever bank at FNB. The processes are so tedious so timeconsuming & the staff hardly knowledgeable.
Iv been running around between Fnb 320 west street to FNB galleria for my parents cell phone banking & changing to the app for a week now, dealt with useless staff at galleria including the manager, cell phone banking & staff at 320 west street Durban who have simply been pathetic. The secure chat on the app is no better. I haven't encountered such ridiculous processes just to get the FNB app as i have with the other banks. Problems upon problems & most of the staff totally inefficient!!!
If my issue with my parents cell phone banking isn't completely resolved by 3.30 tomorrow I will go to the banking ombudsman.
That useless staff at FNB Jason still hasn't emailed me the info I required.
I demand that a senior manager take note of this mess phone me resolve my issues & apologise.
I also want a gesture of goodwill from FNB for all the inconvenience, frustration and waste of my time !
Iv been running around between Fnb 320 west street to FNB galleria for my parents cell phone banking & changing to the app for a week now, dealt with useless staff at galleria including the manager, cell phone banking & staff at 320 west street Durban who have simply been pathetic. The secure chat on the app is no better. I haven't encountered such ridiculous processes just to get the FNB app as i have with the other banks. Problems upon problems & most of the staff totally inefficient!!!
If my issue with my parents cell phone banking isn't completely resolved by 3.30 tomorrow I will go to the banking ombudsman.
That useless staff at FNB Jason still hasn't emailed me the info I required.
I demand that a senior manager take note of this mess phone me resolve my issues & apologise.
I also want a gesture of goodwill from FNB for all the inconvenience, frustration and waste of my time !
MM
Mohammed M's update09 Dec 2019, 17:07
Reviewer Update
I will never ever bank at FNB. The processes are so tedious so timeconsuming & the staff hardly knowledgeable.
Iv been running around between Fnb 320 west street to FNB galleria for my parents cell phone banking & changing to the app for a week now, dealt with useless staff at galleria including the manager, cell phone banking & staff at 320 west street Durban who have simply been pathetic. The secure chat on the app is no better. I haven't encountered such ridiculous processes just to get the FNB app as i have with the other banks. Problems upon problems & most of the staff totally inefficient!!!
If my issue with my parents cell phone banking isn't completely resolved by 3.30 tomorrow I will go to the banking ombudsman.
That useless staff at FNB Jason still hasn't emailed me the info I required.
I demand that a senior manager take note of this mess phone me resolve my issues & apologise.
I also want a gesture of goodwill from FNB for all the inconvenience, frustration and waste of my time !
Iv been running around between Fnb 320 west street to FNB galleria for my parents cell phone banking & changing to the app for a week now, dealt with useless staff at galleria including the manager, cell phone banking & staff at 320 west street Durban who have simply been pathetic. The secure chat on the app is no better. I haven't encountered such ridiculous processes just to get the FNB app as i have with the other banks. Problems upon problems & most of the staff totally inefficient!!!
If my issue with my parents cell phone banking isn't completely resolved by 3.30 tomorrow I will go to the banking ombudsman.
That useless staff at FNB Jason still hasn't emailed me the info I required.
I demand that a senior manager take note of this mess phone me resolve my issues & apologise.
I also want a gesture of goodwill from FNB for all the inconvenience, frustration and waste of my time !
MM
Mohammed M's updateReviewer Update
10 Dec 2019, 09:06The FNB app requires one to do a payment of R350 from your device & wait for 1 weekto get the device verified & this despite going on the website and registering your profile & getting authentication. Iv downloaded apps for nedbank & capitec instantly & with no issues. And all this has to be done with FNB to get your device verified & get full functionality on the app. Are the FNB APP developers still living in the stone age!!! What an absolute load of hogwash!! Disgracefull!!!
MM
Mohammed M's update10 Dec 2019, 09:06
Reviewer Update
The FNB app requires one to do a payment of R350 from your device & wait for 1 weekto get the device verified & this despite going on the website and registering your profile & getting authentication. Iv downloaded apps for nedbank & capitec instantly & with no issues. And all this has to be done with FNB to get your device verified & get full functionality on the app. Are the FNB APP developers still living in the stone age!!! What an absolute load of hogwash!! Disgracefull!!!
MM
Mohammed M's updateReviewer Update
11 Dec 2019, 09:01I am still waiting for a senior manager from FNB to call me back TODAY to explain all the mess ups !! I want the manager from galleria to call me back now about another supposedly unresolved issue!!! NOW!!!
MM
Mohammed M's update11 Dec 2019, 09:01
Reviewer Update
I am still waiting for a senior manager from FNB to call me back TODAY to explain all the mess ups !! I want the manager from galleria to call me back now about another supposedly unresolved issue!!! NOW!!!