DP
Deon P
1 reviews | Active since Feb 2017
11 Sept 2019, 13:15
Poor service FNB Ebucks Store
Bought a xiaomi mi boxs . From the ebucks store (FNB) Unboxed it and it doesn't power on. Brand new product and its faulty. Buying online is extremely frustrating you expect it to be collected and replaced a.s.a.p but not the case. To deliver was quick but to replace it or refund takes so much of time. The reason we buy the product is to use it not have a useless defective product kept aside waiting for a new 1 or technical support to get to the issue.
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Replies (2)
FNB (First National Bank)'s replyOfficial
11 Sept 2019, 14:54Good day Deon Purdilwa,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply11 Sept 2019, 14:54
Official
Good day Deon Purdilwa,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF
Regards,
Hello Peter Complaints Team
***
DP
Deon P's updateReviewer Update
12 Sept 2019, 11:32Lindi has contacted but the turn around time is 2days which will be monday. Imagine purchasing a product and no technical support. I phoned xiaomi and theres zero technical support says they have to take the product to access . Can't be selling products like these with no technical support.Atleast xiaomi should assist customers.
DP
Deon P's update12 Sept 2019, 11:32
Reviewer Update
Lindi has contacted but the turn around time is 2days which will be monday. Imagine purchasing a product and no technical support. I phoned xiaomi and theres zero technical support says they have to take the product to access . Can't be selling products like these with no technical support.Atleast xiaomi should assist customers.