Poor service | FNB | eBucks | nav-car | Engen

We initially added my wife's vehicle on nav-car during May 2024 as the terms of use show date of 17 May 2024. Since then we have not received any eBucks for our Engen fill-ups because the qualifying criteria keep on stating that the vehicle is not added on nav-car or the terms of use are not accepted. We deleted and re-added the vehicle numerous times after each eBucks run that we missed out on with the hope that we would catch the next run. I tried the chat service on the FNB app but am being redirected between eBucks and nav-life without resolving this issue.

Can someone at FNB please reach out and help us? We need this resolved. The vehicle is showing under My Garage but eBucks support states that they cannot see it for allocating the reward.