Poor Service - FNB do not live up to their how can we help you

FNB must be forced to remove their advertising "how can we help you?" They cannot help without an enormous amount of wasting my time and my resources. First. I have been trying to FICA my two business accounts from June 2022. Their system does not allow the customer to make changes the customer must "lodge a dispute" and wait for them to respond. After they froze my one business account I had to telephone and spent an hour doing FICA on both accounts. One was FICA'd the other despite answering and attaching their forms it is still in jeopardy. Second, this is the chat line complaint, I was credited with interest on my credit balance on my personal current bank account. This stopped in August. I went onto their online chat service. Typed my 'complaint' and Thato messaged he was transferring me to their credit card division. when i retyped my message, he typed "Alright give me a moment" 700 moments later with no message from him I advised I was leaving and going to lodge with Hello Peter.