Poor service FNB CORRECTIONS

Yet again I feel myself pulling my hair out. South Africa has a reputation for unable to provide decent customer service.its a bred in mentality I think ..especially where large established institutions are concerned who are run by despotic idiots , who probably gained their high ranking positions through parliamentary friends and have no interest in providing decent customer service, in fact it is us the consumer who employs them I'm talking FNB a shambles of an institution. For awhile now I have tried unsuccessfully to track one of my fnb accounts , to make payment arrangements. I was met with frustrating calls . With an annoying robot please be advised we are experience a higher call rate volume...at 7.30 am or 8.am I hardly doubt it. To add insult to injury you are left on the phone 20 minutes 30 minutes, 40 minutes..no answer yet you've used up your airtime, your lunchtime.. However FNB are very quick to send you sms threatening you etc etc etc, but when you make a plan you have no joy. Even going into the bank they can't help. I mean REALLY!!! Anyway I eventually get through , I explain then I get told I must phone FNB CORRECTIONS , as I can't pay the min R120 , I need to make an arrangement..even though they also flat out saying they can't accept lower..which is against the law .. So off I go again trying to phone FNB corrections every day whilst at work , 30, 40 minutes on the phone no answer , the message service dysfunctional, just the rhetoric high call volumes message which I'm sure is put on deliberately so the lazy call centre agents can have their coffee or they simply just taking the proverbial..or are pretending to work from home but are actually sitting in their slippers watching soaps FNB Corrections , should fire their agents their boss..they are very quick to demand payments but leave no avenue for you to arrange anything ..THUMBS DOWN for a disgraceful run establishment.. FNB CORRECTIONS you are a disgrace