POOR SERVICE - FNB CONTINUES TO DISAPPOINT

On Sat 6 October 2018 I lost my cellphone. I tried to do everything by the book - ordered a new credit card, de-linked my cellphone from my profile and app**** for a new smart phone via FNB. Today (8 October 2018) I tried to follow up on my order and spent over an hour being sent from pillar to post with no helpfull staff at all. My call was even dropped. Eventually when I get through to another useless consultant I am told I can't purchase a cellphone because my number isn't on the system!!!!!!! BUT IT WAS REMOVED FOR SAFETY PURPOSES. Now I have to go into a bank because I was prudent in removing my cellphone from the banking app.

FNB continues to disappoint and it is getting worse by the day. Since my cellphone number does not work FNB won't even respond because the system says that they are not allowed to. And even if they respond it will be a generic system answer - no one cares about the customer anymore.

I'm disgusted and disappointed.