Poor SERVICE FNB

Please can you give me relevant senior person to contact

I have a KULULA CREDIT CARD administered by FNB

My card was lost and I reported it over 6 weeks ago. I have been trying desperately to get a NEW card .

Have called every call centre of FNB and KULULA

Eventually I ordered a card via KULULA but it has never arrived

Strange that I am being bileld a monthly fee even though my card is cancelled ?

Please help me!

Michael Gillman