Poor Service FNB Bleep Bank Can Do Better

I was supposed to receive my new card today. FNB called made an appointment, dat and time and I made special arrangements to be there (at home). Waited and later saw a missed call. Called back and the driver says he was there (and he did not lie about that because he mentioned the bakkie in front of the house) but he did not want to come up because he was scared. Told me he was on his way back and will not turn around (I don't believe it because I could hear he was not in his car). I phoned him again later and told him that it was bad service. His response, ok...