BS
Barend S
1 reviews | Active since Dec 2018
03 Mar 2019, 08:43
POOR SERVICE FNB BANK
Worst customer care service and staff is not trained and informed. Since Saturday Ive been calling. On the phone for 1 hour and 35min before being assisted. Sunday on the phone twice (35min and 42min) just to be informed that reversals are not being done on Sundays after the consultant informed me on Saturday that it will be done on a Sunday. Really considering closing this account due to very poor customer care and service and staff not being updated on procedures and policies of the company. No other bank I've banked before has given me this much problems and excuses.
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Replies (1)
FNB (First National Bank)'s replyOfficial
04 Mar 2019, 10:01Good Day,
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A follow up complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply04 Mar 2019, 10:01
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A follow up complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards,
Hello Peter Complaints Team
*** (option one)