Poor service FNB and NCR

I am currently trying to apply for a home loan, but Trans Union Keeps flagging me with a Judgement that is on my name that I want even aware of until now!

I have contacted Trans Union and they said that they cannot assist from their side and that I need to contact FNB. I have spoken to various consultants at FNB since August 2022, but most of the time I just get transferred from one department to another as no one seems how to assist and too often the call just drop after hours of trying. I even visited the Head Office In Simmons street, but they also tried to assist but could not give me an answer as to what direction I need to go with this matter. I eventually got a Prescription letter from FNB for the account in question but as per Trans Union a Judgement supersedes a prescription letter and FNB needs to update Trans Union to get my name in the clear. I also sent them the clearance letter received from my debt counselor but to no avail. If there is no debt owing, how can no one from FNB assist in clearing my name with the Credit Bureau's????

Lastly I tried contacting NCR countless times but their lines are ALWAYS down! How can anyone operate in a country with BAD SERVICE like this?????