Poor service FNB

I switched from ABSA to FNB and not only was my debit orders switching a absolute circus, 8 tried buying electricity through the FNB app and the token was not accepted. After asking for assistance the following was sent back to me. I know this is not true as someone purchased electricity for me from their ABSA app.

I'm speechless and extremely unhappy with the poor service from FNB.

We refer to your [Query] reference number ***Q related to your electricity token purchased on the 2022/05/18.

We thank you for this opportunity to investigate and provide a response.

After investigating with the Municipality, the following response was provided:

Please refer to your municipality or electricity provider to enquire why the tokens are not loading on your meter. Your municipality or electricity provider generates the tokens and will be able to investigate further and provide you with feedback.

Please refer to the terms, conditions and rules of your Service provider. Disputes regarding the feedback received from the Service Provider must be logged directly with them. We have no control over such third parties or their products or services. We are not a party to any disputes between you and the third party.

We take this opportunity to thank you for your continued support.