Poor Service FNB

My experience with FNB Mossel Bay ,Langeberg Mall has reference. I visited the ATM section of the aforementioned branch to deposit cash . I keyed in all the relevant details ,placed the funds in the machine and pressed continue. The machine was counting the funds ,when it then said it was cancelling the transaction for some or other reason. It gave me a printout. Armed with this I went into the branch and explained what had just happened. I was informed that the machine will only be balanced tomorrow morning. I was asked to complete a Form that will be sent to HQ for them to review and my funds will be transferred to my bank account in 3/4 working days. Is this the standard operating process from FNB? Funds were deposited into the account for a reason. Does it take that long to sort out a query of this kind? Does the branch manager not have the authority to address this matter locally? There was no contact details provided to address this matter should it not be finalised, which means driving to the bank again, taking a number and waiting. It costs more to deposit at the cashier hence the ATM is used. This is really frustrating to the customer and a sorry does not do it. Sorry FNB, why have a branch, the only one at that in Mossel Bay,if you going to afford such shoddy service,with them purporting not to have any authority to deaI with this matter locally. I received an sms with a reference number but it does not indicate its from FNB,there is no LOGO in the message indicating its from FNB.