Poor service FNB

Today, 29 July 2019 I called FNB because I noticed an unauthorised transaction of more than R1000. I called cellphone banking *** & spoke to Princess, she referred to General enquiries, & I spoke to Nthabiseng, she referred me to *** & spoke to Mother. She referred me to ***** line & I spoke to Mark, he also said it's a wrong department. He then referred me to the last person I couldn't get her name from ***** department. I'm unhappy because she cut our conversation before she could even take my personal details. I have been send from pillar to post for more than 20 minutes and to cut my call like that, I'm thinking of taking my business somewhere.