JM
Jaun-Piere Moore
1 reviews | Active since Jun 2019
29 Jun 2019, 09:25
Poor Service FNB
I made a payment to the wrong account number (which is my fault) I tried communicating via secure chat as I'm a Private Client (No benefits really) to let them know I want the payment reversed but obviously no luck what so ever... So guys despite the amount you need to make or transfer double check the account number as FNB don't care if you made a mistake they still made their money via bank costs... Thinking of moving over to Standard Bank as they're customer service is way better. Just sharing my personal experience with you guys (not expecting any response from FNB as they're most likely not going solve this matter what so ever)
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Replies (1)FNB (First National Bank)'s replyOfficial
29 Jun 2019, 10:54Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Please check your email for the reversal forms which we have sent to you. A formal complaint has also been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
RegardsHello Peter Complaints Team
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Please check your email for the reversal forms which we have sent to you. A formal complaint has also been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
RegardsHello Peter Complaints Team
FNB (First National Bank)'s reply29 Jun 2019, 10:54
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Please check your email for the reversal forms which we have sent to you. A formal complaint has also been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
RegardsHello Peter Complaints Team
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Please check your email for the reversal forms which we have sent to you. A formal complaint has also been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
RegardsHello Peter Complaints Team
