JR
Justin R
1 reviews | Active since Oct 2013
04 May 2019, 12:56
Poor Service FNB
Good Day, I am hoping that through this that we will get a response from FNB We have been speaking to a Kurt Bruchausen, what an unhelpful person employed at FNB In a nut shell we are waiting for settlement figures and having a very difficult time with FNB As a loyal client this is not the service one needs when doing business again with FNB and supporting the group.
I am hoping that I will get a good response and get the service one deserves. Kurt just says it is not his department and has forwarded to the relevant department but still no joy and he does not provide us with someone to speak to.
Poor service FNB
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Replies (1)0
Replies (1)
FNB (First National Bank)'s replyOfficial
06 May 2019, 09:03Good day Justin,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number *** was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologize for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
***
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number *** was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologize for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply06 May 2019, 09:03
Official
Good day Justin,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number *** was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologize for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
***
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number *** was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologize for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
***