Poor service First National Bank

On 12/01/2021 and 13/01/2021 I emailed two cheque and debit card outstanding authorization reversal request to ***. This was regarding two amounts that was deducted that I wanted reversed . I was told that it would take between 5 and 7 working days. On the 29/01/2021 I tried calling FNB for feed back and after holding on for 15min and being transferred 3 times they cut me off. I still have no answers ...Poor customer service.