Poor Service

Its really frustrating to keep calling for the same thing and sending emails back forth and not getting a resolution. FNB gave me a settlement to pay over 3months and I tried to make contact with them regarding the last amount. The reason I made contact with them was to inform them of the problem am having on this lockdown and I wanted to make arrangements on paying the outstanding from the settlement which I was offered. I am trying by all means to close this account since its affecting me on my job hunting. I informed FNB that my father who is pensioner can assist and a payment of R4000 was done on the loan. I really find so upsetting that you have to write on hello peter to get feedback, they cant assist if you contact them directly. A lady called Nozipho Thwala tried to assist but she failed to give me feedback as I even requested her to contact me. I would like to be contacted urgently regarding this matter @ ***.