DT
Danae T
1 reviews | Active since Aug 2020
18 Aug 2020, 13:49
Poor service
I went into the nicol way branch to change my address over a month ago. I received an email of confirmation. 2 weeks later I order 2 new cards and realised my address had still not been changed. Emails back and forth BEGGING them to please CHANGE my address being PROMISED it will be done. A week later I take out a policy with FNB and still the ADDRESS had not been updated. I have been a loyal customer for over 8YEARS!!! I think it's time I take my business elsewhere. This 'I DON'T CARE NOT MY PROBLEM MENTALITY FNB SEEMS TO HAVE IS SICKENING.' excuse for everything.
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Danae T's updateReviewer Update
18 Aug 2020, 16:17Thank u. I dealt with a very *********** employee by the name of Cedric Xaba at the nicol way branch. I understand he had personal health issues but that is simply no excuse. He promised me results by 29 May. Today is 18 AUGUST! He just simply ignored every single one of my mails. It's actually a joke if you think about it? Are you proud of the staff you hire?
DT
Danae T's update18 Aug 2020, 16:17
Reviewer Update
Thank u. I dealt with a very *********** employee by the name of Cedric Xaba at the nicol way branch. I understand he had personal health issues but that is simply no excuse. He promised me results by 29 May. Today is 18 AUGUST! He just simply ignored every single one of my mails. It's actually a joke if you think about it? Are you proud of the staff you hire?