Poor service - failure to process an internal refund

I shared my dissapointment with the manner in which FNB is currently handling my case relating the deposit I mistakenly made to the a closed credit card account instead of the cheque account. I have made several trips, calls and sent emails to the bank. Despite all these attempts I have been sent to all the divisions that I can think of the bank. I think I have reached a point where I think I cannot no longer trust or have confidence in the FNB.

The treatment that I have received from FNB from the 24 July 2024, the date I logded the request has nothing but pathetic and unbecoming.

I don't think that they assertion that "FNB is more than a bank" is just a myth.

They just do not take of their clients.