Poor service

I'm disappointed with the service, I have app**** fr a credit card and whn I go to collect I'm being told it has been returned to headoffice that then I said OK so can I get a new one then they said they have to cancel the old card that I never collected then after two days I must call to apply for a new one. The whole of yesterday I have been calling fnb for more than two hours and everybody kept on transferring me saying I can't assist. They were all passing the buck. I'm so disappointed I want to live the bank and open an account with other bank because they don't take people serious. This one says no they were not supposed to cancel ur card. The other one say I can't get on your profile. This is nonsense