Poor service

I was contacted by a consultant withthe option to upgrade my account. According to the consultant she upgraded my account on the system. She advised of the benefits and the service fees. I was advised that the card will be delivered and she mentioned how I can activate the card without going into a FNB branch. I received the following message the same day. "

"I FNB :-) --- Couriers will call you to arrange delivery of your ___( DEBIT CARD. Alternatively schedule your card delivery via FNB App > Messages > Just for you. For more info email -- -------- com Ref ***. FNB a Div of FRB LTD. in the next s I was changed R110

I called in the next day to confirm my delivery address. I was advised that the account was never updated neither were there any notes on the system to verify my claim.

This is totally unacceptable and poor service.