Poor service

So I have opened a business account online and send all my documents and received my card. My account was activated and in use for about a month when all of a sudden I could not use my account anymore. So after I had to call the bank to ask them what is going on I was advised that my account is on hold due to that I need to update some documents. So they send me the document and I have completed it same-day and send it back. Well this is now about going for 3 months now that I cannot use my account but yet they want me to pay my account fees. So in the meantime I have called the call center and was told they did receive my documents and it will be resolved within 48hours. Guess what, after about a week from the call I got another email stating that they are still awaiting me to send the document that I have send about 3 times already. This I the top point for poor service delivery and the biggest reason that I will not be supporting FNB going forward. I cannot even pay the month fees due to the hold but you rate me as a bad payer.