Poor Service

Good day

I would like to register my complaint, I have starrt the process of account opening since the 7th May and to date I am struggling to have this resolved. I have been asked to submit the same documents over and over again and when I call the call center they are not able to see the documents I have sent through.

I was just on the call now with Hlengiwe Khumalo who was displaying the signs of not caring about all my concerns raised with her. What is the point of sending the same documents and then you are told that the same documents are still pending,last week I received an email requesting the proof of address that should have been requested initially when the documents were requested. I have sent the signed constitution and the 2 ID copies but Hlengiwe said they are not able to see the documents, she was displaying a posture of unwillingness to assist rude and inconsiderate.

I asked her to escalate my matter and she said she cannot do that because she is working remotely not even the courtesy of suggesting to send the escalation to her Team Leader, her service is really appalling to say the least. Please I need to speak to the manager to have my issue resolved before I cancel my active accounts with FNB

Regards,

This is the second business account am opening with FNB but keeps on dropping the ball,

On Fri, Jun 5, 2026 at 11:23 AM <***> wrote:

Please provide the following required documents at your earliest convenience.

For *TSOGANG COMMUNITY SERVICES NPO

Document

Additional information

PROOF OF OPERATING ADDRESS AND/OR DECLARATION

Proof of Operating Address in the name of the Business. Where the proof is not in the name of the Business, the document attached to the original email Declaration Confirming a Business Address is required

CONSTITUTION/CIPC DOCUMENTS

Constitution reflecting the name AND objective. For Body Corporates- Any one of the following: Certificate of establishment of Body Corporate OR Deeds Office printout indicating that the Body Corporate has been established(Windeed Property Report)

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