Poor service...

Sent a 3rd request.... No reply Good day, Kindly advise status of the below and when I can expect refund/reversal of funds Hide quoted text

Kind regards

---------- Forwarded message --------- From: Tsheola, Mothekgi <***> Date: Tue, Oct 29, 2019 at 4:17 PM Subject: RE: 2*** - [External Email] To: Thea Lategan <***>

Good day

Thank you for your mail, documents received.

I will forward them to standard bank for them to advise on secured amount to claim, once a response is received, I will update you sir.

Regards,

Mothekgi Tsheola | ***** Consultant | FNB Business and Premium / Chief Risk Office / ***** Risk 4th Floor, No 4 First Place, Bankcity Cnr Pritchard and Simmonds | *** | Alternatively: *** |

To see the full legal disclaimer pertaining to this e-mail refer to FNB web site.

This mail comes from First National Bank. For more information please visit our website or download the app.

First National Bank - a division of FirstRand Bank Limited. An Authorised Financial Services and Credit Provider (NCRCP20)

https://business.fnb.co.za/intranet/Marketing%20templates/FNB_Business_Best_Business_Bank_Email%20Signature_08NOV2018.jpg

From: Thea Lategan <***> Sent: Tuesday, 29 October 2019 07:31 To: Tsheola, Mothekgi <***> Subject: Fwd: 2*** - [External Email]

Good day,

Please kindly confirm receipt of this email yesterday as that was the deadline date you gave me.

Kind regards

---------- Forwarded message --------- From: Thea Lategan <***> Date: Mon, Oct 28, 2019 at 5:56 PM Subject: Fwd: 2*** To: Tsheola, Mothekgi <***>

URGENT URGENT - DOCS AS REQUESTED

SEEN ENCLOSED...NO INVOICE ONLY WHATSAPP MESSAGES WHERE WE DISCUSSED HIM DOING THE TRANSPORT SERVICE FOR ME....WHICH IS PROOF OF THE SERVICE HE WAS SUPPOSED TO DELIVER

Regards

---------- Forwarded message --------- From: Tsheola, Mothekgi <***> Date: Thu, Oct 24, 2019 at 10:24 PM Subject: 2*** To: *** <***>

Good day

I hope this email finds you well.

This email serves to inform you that FNB Business and Premium ***** Risk, and Disputes has adopted the matter for investigation. Your reference number is (SECM No 2***) Please ensure that you include the SECM No. 2*** in the subject of your email(s) to timeously respond and address any concerns/issues.

For efficient service, please ensure that you send through the following documents and information within 48 hours (2019/10/28).

· SAPS case number.

· Detailed affidavit signed/stamped by a police officer or Commissioner of Oath.

· Invoice sent to you.

· All supporting documents.

Failure to provide the above documents and information at (17:00 on 2019/10/28) will result in the matter being closed.

Thank you for bringing the matter to our attention.

Regards

Mothekgi Tsheola | ***** Consultant | FNB Business and Premium / Chief Risk Office / ***** Risk 4th Floor, No 4 First Place, Bankcity Cnr Pritchard and Simmonds | *** | Alternatively: *** |

To see the full legal disclaimer pertaining to this e-mail refer to FNB web site.

This mail comes from First National Bank. For more information please visit our website or download the app.

First National Bank - a division of FirstRand Bank Limited. An Authorised Financial Services and Credit Provider (NCRCP20)

https://business.fnb.co.za/intranet/Marketing%20templates/FNB_Business_Best_Business_Bank_Email%20Signature_08NOV2018.jpg

This email is subject to a disclaimer.

Visit the FNB website and view the email disclaimer by clicking the "About FNB + Legal" and "Legal Matters" links. If you are unable to access our website, please contact us to send you a copy of the email disclaimer.

This email is subject to a disclaimer.

Visit the FNB website and view the email disclaimer by clicking the "About FNB + Legal" and "Legal Matters" links. If you are unable to access our website, please contact us to send you a copy of the email disclaimer.

2nd request Show quoted text 3rd request

---------- Forwarded message --------- From: Thea Lategan <***> Date: Fri, 01 Nov 2019, 08:55 Show quoted text Show quoted text

---------- Forwarded message --------- From: Thea Lategan <***> Date: Mon, 04 Nov 2019, 11:23 Subject: Fwd: 2*** - [External Email] To: Tsheola, Mothekgi <***>

3rd request

---------- Forwarded message --------- From: Thea Lategan <***> Date: Fri, 01 Nov 2019, 08:55 Subject: Fwd: 2*** - [External Email] To: Tsheola, Mothekgi <***>

Good day, Kindly advise status of the below and when I can expect refund/reversal of funds

Kind regards

---------- Forwarded message --------- From: Tsheola, Mothekgi <***> Date: Tue, Oct 29, 2019 at 4:17 PM Subject: RE: 2*** - [External Email] To: Thea Lategan <***>

Good day

Thank you for your mail, documents received.

I will forward them to standard bank for them to advise on secured amount to claim, once a response is received, I will update you sir.

Regards,

Mothekgi Tsheola | ***** Consultant | FNB Business and Premium / Chief Risk Office / ***** Risk 4th Floor, No 4 First Place, Bankcity Cnr Pritchard and Simmonds | *** | Alternatively: *** |

To see the full legal disclaimer pertaining to this e-mail refer to FNB web site.

This mail comes from First National Bank. For more information please visit our website or download the app.

First National Bank - a division of FirstRand Bank Limited. An Authorised Financial Services and Credit Provider (NCRCP20)

https://business.fnb.co.za/intranet/Marketing%20templates/FNB_Business_Best_Business_Bank_Email%20Signature_08NOV2018.jpg

From: Thea Lategan <***> Sent: Tuesday, 29 October 2019 07:31 To: Tsheola, Mothekgi <***> Subject: Fwd: 2*** - [External Email]

Good day,

Please kindly confirm receipt of this email yesterday as that was the deadline date you gave me.

Kind regards

---------- Forwarded message --------- From: Thea Lategan <***> Date: Mon, Oct 28, 2019 at 5:56 PM Subject: Fwd: 2*** To: Tsheola, Mothekgi <***>

URGENT URGENT - DOCS AS REQUESTED

SEEN ENCLOSED...NO INVOICE ONLY WHATSAPP MESSAGES WHERE WE DISCUSSED HIM DOING THE TRANSPORT SERVICE FOR ME....WHICH IS PROOF OF THE SERVICE HE WAS SUPPOSED TO DELIVER

Regards

---------- Forwarded message --------- From: Tsheola, Mothekgi <***> Date: Thu, Oct 24, 2019 at 10:24 PM Subject: 2*** To: *** <***>

Good day

I hope this email finds you well.

This email serves to inform you that FNB Business and Premium ***** Risk, and Disputes has adopted the matter for investigation. Your reference number is (SECM No 2***) Please ensure that you include the SECM No. 2*** in the subject of your email(s) to timeously respond and address any concerns/issues.

For efficient service, please ensure that you send through the following documents and information within 48 hours (2019/10/28).

· SAPS case number.

· Detailed affidavit signed/stamped by a police officer or Commissioner of Oath.

· Invoice sent to you.

· All supporting documents.

Failure to provide the above documents and information at (17:00 on 2019/10/28) will result in the matter being closed.

Thank you for bringing the matter to our attention.

Regards

Mothekgi Tsheola | ***** Consultant | FNB Business and Premium / Chief Risk Office / ***** Risk 4th Floor, No 4 First Place, Bankcity Cnr Pritchard and Simmonds | *** | Alternatively: *** |

To see the full legal disclaimer pertaining to this e-mail refer to FNB web site.

This mail comes from First National Bank. For more information please visit our website or download the app.

First National Bank - a division of FirstRand Bank Limited. An Authorised Financial Services and Credit Provider (NCRCP20)

https://business.fnb.co.za/intranet/Marketing%20templates/FNB_Business_Best_Business_Bank_Email%20Signature_08NOV2018.jpg

This email is subject to a disclaimer.

Visit the FNB website and view the email disclaimer by clicking the "About FNB + Legal" and "Legal Matters" links. If you are unable to access our website, please contact us to send you a copy of the email disclaimer.

This email is subject to a disclaimer.

Visit the FNB website and view the email disclaimer by clicking the "About FNB + Legal" and "Legal Matters" links. If you are unable to access our website, please contact us to send you a copy of the email disclaimer.