Poor service

I received a message saying my account will be placed with restrictions because apparently they tried debiting and they didn’t get money yet there’s money in my account , why does FNB offer such poor service to most trusted clients, why are you not doing your job rather than threatening us, and then the consultant puts me on hold for over 10 min without saying anything getting the reference from the bushes, the service is really pathetic, FNB doesnt know how to treat its clients , Londiwe should get proper training as well