Poor Service Experience on the FNB Enterprise Banking Platform

I would like to express my concern regarding the poor level of service I recently experienced on the Enterprise Banking platform. The service delivery has been disappointing and not aligned with the needs of business clients who rely on prompt banking support.

I required assistance with resetting my password, and what should have been a straightforward process turned into a frustrating back-and-forth that took nearly five days to resolve. This delay had a direct impact on our business operations, causing unnecessary delays in payments to our suppliers.

As an enterprise client, I expect timely and efficient support—especially for issues that affect critical transactions. I request that this matter be escalated immediately and that FNB reviews its processes for handling such urgent client requests to prevent similar incidents in the future.