POOR SERVICE EVER

Good day

I am an FNB account holder and when I changed from a night mare of bank horror Capitec useless. it sounded very nice and I was very happy even hearing people talking about it. honesty they've been good to me since I joined them, till today when they debited and took my money without permission leaving me stranded with no money for petrol to go home, I called the bank upon the office hour, I was told that they can see the money taken, however they can't help me, I just need to call back tomorrow 23-11-2019, what an inconvenience experience, after was I transferred from one department to the other, without getting any help, I had to borrow money around how embarrassing that is. if this is the service I have signed up for with this bank then I a moving on. sies terribly service ever.