Poor service - especially for ***** related cases

THIS APP DOES NOT HELP YOU AT ALL IN THE CASE OF ***** -On 23/06 I received a notification for a transaction I did not recognize and immediately flagged it as ***** on the app + called the ***** helpline -The agents said they will cancel my card and issue a new one (for which I was charged a card replacement fee!) and would conduct investigations -The transaction reflected as "pending" on the app until 26/06 the transaction went through -The FNB team did not get back to me... What's the point of even flagging *****ulent activities on your account if nothing is done about it? Pathetic service