Poor Service

Hi Team. Ive just made a payment now, but am unable to access the proof of payment. Please urgently contact me on ***.I urgently need the proof of payment. I called your call center, as usual i cant get help. It doesn't transfer me to a consultant. I also cannot a FNB App or website. Why is it always impossible to get help from FNB and I can never ever get hold of someone to assist. Please call me