POOR SERVICE

I app**** for prepaid access funds 03.09.2022. on 5th September i was asked to send same document again which i did , 1st of all i finished debt review Jan 2019 already and certificate was sent to FNB We 2022 now and i was told am still marked under debt review 4 years i mean 4years pass how can they not updated system. speaking to a consultant this morning and she told me my application was loaded on system today 12.09.2022 but i supp**** everything week ago FNB is a big company and i assume they have qualified staff members am so disappointed and i knew this was going to happen , its just a matter of time i move my home loan to another bank less stress