Poor service, ebucks not being given anymore.

I have been a customer at FNB for close to 16 years. I have always worked hard to stick to the required rules for earning ebucks and consistently earned the same amount of ebucks each month as I only fuel up at Engen and have a Clicks card and financing via Wesbank. However when the changes in ebucks happened over July, which was promoted as an ‘improvement’ I immediately started earning significantly fewer ebucks especially via Engen/fuel even though I spend thousands of rands a month on fuel as I drive for my job. I contacted ebucks and received ZERO reply or assistance.

I then contacted Engen who worked via their access to the ebucks team and gave me this feedback: Since I am earning Clicks points for filling up, I am not eligible to earn ebucks because only one loyalty card can be used’ Since when? I have earned clicks points and ebucks for years- even at clicks we are advised to pay with out FNB card to earn extra ebucks.

On Monday morning I am going to switch banks because this is truly ridiculous and I feel like I am being treated like a fool. How many other people are diligently going to Engen as FNB customers every day thinking they earn ebucks but the don’t?