Poor service ebucks and private clienta

I recently upgraded to FNB Private and my ebucks status has always been in Level 5. Despite the poor initial service of FNB, it is very evident that the ebucks system is equally useless. Despite having done all the steps in ensuring the points the system does not reflect this. Even after waiting for their update and calling Ebucks contact centre no one can verify what the point status is. The supervisor was alao supposed to call but to date no one has tried to rectify the situation. It was the ebucks call centre person telling me that I will have ego wait until the system recaptures the data and it may be a problem with the system yet as customers we are penalises. Unacceptable