CC
Christopher C
1 reviews | Active since Jun 2014
02 Jan 2019, 10:01
Poor service ebucks and fnb
Dear FNB/Ebucks
I have been fighting with both of you for sometime now trying to get my ebucks reinstated. I have been told from Ebucks that my homeloan is not in good standing yet when I speak to homeloans they say everything is in good standing, yet between the two of you you cannot fix my problem. I have received such poor service in trying to resolve this. You keep transferring me between the two saying the problems lies with the other one.
I am tired of playing middle man.
The type of service I have received is the type of service I expect to receive from homeaffairs and the like, not my bank!
Dont phone me unless you have a solution for me!
Ref: SC-819046-3F42F Ref: **********
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Replies (1)0
Replies (1)
FNB (First National Bank)'s replyOfficial
02 Jan 2019, 15:30Good Day Mr. Condon,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been re logged on your behalf and referred to our eBucks department with *** who will investigate and provide you with feedback.
Kind Regards,
Firdoze Khan
Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been re logged on your behalf and referred to our eBucks department with *** who will investigate and provide you with feedback.
Kind Regards,
Firdoze Khan
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply02 Jan 2019, 15:30
Official
Good Day Mr. Condon,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been re logged on your behalf and referred to our eBucks department with *** who will investigate and provide you with feedback.
Kind Regards,
Firdoze Khan
Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been re logged on your behalf and referred to our eBucks department with *** who will investigate and provide you with feedback.
Kind Regards,
Firdoze Khan
Hello Peter Complaints Team
*** (option one)