Poor Service

I called FNB on 2 Nov re two transactions of R58 each that was taken out of my account by a website posing as a kids toy shop but then turning out to be something entirely else. They sent me a form to be sent to "***" which I sent on the same day. To date they have not acknowledged my email or even taken the time to follow-up. It is now December and this false website again debited my account even though I now have confirmation that they cancelled the subscription.

I called FNB this morning @ 9:16am and during the 20min call it just got cut off. The lady I spoke to didn't even bother to try and call me back. FNB can't give a toss about its clients and happily provide shoddy service.