Poor Service!!

Very disappointed, sent a request to cancel cashflow relief added to my account as i do not need it, sent an email to the relevant dept on 03/06. As per telephonic call, consultant advised it will be actioned in 5 to 7 days, however more than a week later, and the chat banker advises that there is no feedback and they need to escalate.

Really FNB, are you waiting to take my money although I do not need that service??

I want this resolved now!!!