Poor service

I have been trying to call fnb since 11:00am today, its now 15:00 I am currently on hold for 35 minutes on my 22nd call to FNB, when ever i get through to someone im placed on hold or transferred somewhere else who then eventually ends the call. so far i have purchased over R120 airtime and still no luck on getting through to someone who will help instead of hanging up. Even when i requested to be put through to complaints-even they hung up.