POOR SERVICE

FNB insurance is the worst!! Last year September we made claim regarding the motor of our jacuzzi with randomly stopped working. They never responded instead we had to reach out multiple times and we were hit with rejection of the claim on baseless reasons.

We requested for a second opinion and had sent this email: Please note I am not happy with the rejection of claim number RNM42256.

Nothing was done to ascertain that the loss/no functionality of the jacuzzi motor is indeed due to wear, tear, and gradual deterioration. This conclusion is based only on a visual inspection of a symptom, which I do not agree with. The motor was covered with a tile, which is now open, and only one side of the motor is visible. No tests whatsoever were done on the whole system.

Can the motor be taken out and thoroughly tested so that accurate conclusions can be derived?

I have attached pictures of the bath for reference.

The second assessor came Still no response from FNB after multiple emails and calls .

After reaching out. We are told on a call , claim rejected due to our pipes, no letter whatsoever.

The problem is the motor not the pipes as per claim request