MPMP
Ms P Ms P
1 reviews | Active since Oct 2014
30 Dec 2022, 09:29
Poor service
Your call centre service is the worst. I've been on a call for over 40min and being transferred from one department to another. I'm extremely disappointed and frustrated and disgusted with your service. My account has been closed for more than a year but this has not been updated with ITC and I'm struggling to get Finance due to your incompetence, and to make it worse, no agent can assist me with a paid up letter
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Ms P Ms P's updateReviewer Update
30 Dec 2022, 14:51It's been 5hrs since I logged a complain. How difficult is it to get a paid up letter on an account that was closed last year? FNB has not done their part in ensuring that they update the status of my credit card on my ITC Report and this is having a negative impact on my financial situation. I'm struggling to get a vehicle finance because of FNB not doing what they are supposed to do.
I'm extremely disappointed, frustrated and have lost my patience with you guys.
I'm still waiting for the paid up letter in order to proceed with my vehicle finance application, and given the fact that tomorrow is Saturday and Monday is a holiday, I will not be getting any form of assistance from FNB.
I honestly hope that this is the last time I interact with FNB and I'll be moving my products to other financial institutions.
Regards
Frustrated customer
I'm extremely disappointed, frustrated and have lost my patience with you guys.
I'm still waiting for the paid up letter in order to proceed with my vehicle finance application, and given the fact that tomorrow is Saturday and Monday is a holiday, I will not be getting any form of assistance from FNB.
I honestly hope that this is the last time I interact with FNB and I'll be moving my products to other financial institutions.
Regards
Frustrated customer
MPMP
Ms P Ms P's update30 Dec 2022, 14:51
Reviewer Update
It's been 5hrs since I logged a complain. How difficult is it to get a paid up letter on an account that was closed last year? FNB has not done their part in ensuring that they update the status of my credit card on my ITC Report and this is having a negative impact on my financial situation. I'm struggling to get a vehicle finance because of FNB not doing what they are supposed to do.
I'm extremely disappointed, frustrated and have lost my patience with you guys.
I'm still waiting for the paid up letter in order to proceed with my vehicle finance application, and given the fact that tomorrow is Saturday and Monday is a holiday, I will not be getting any form of assistance from FNB.
I honestly hope that this is the last time I interact with FNB and I'll be moving my products to other financial institutions.
Regards
Frustrated customer
I'm extremely disappointed, frustrated and have lost my patience with you guys.
I'm still waiting for the paid up letter in order to proceed with my vehicle finance application, and given the fact that tomorrow is Saturday and Monday is a holiday, I will not be getting any form of assistance from FNB.
I honestly hope that this is the last time I interact with FNB and I'll be moving my products to other financial institutions.
Regards
Frustrated customer