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Fikile B
1 reviews | Active since Jun 2020
27 Aug 2020, 09:48
Poor Service
I logged a complain last week which has been dragging for 3 months . I was given a case no ***NF and *** nothing is happening . I was told someone will call me to resolve this but nothing is happening every time when i call or do secure chat i must explain myself 20 times to different consultant my story since 18 June till to date . their level of service is just shocking . I need to access money on my ewallet which has a hold on it . I don't what is hard to remove that hold that was put on the account in order for me to access this money or transfer it to my main account
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Fikile B's updateReviewer Update
27 Aug 2020, 10:40The reference you gave me i was give last week via sms on the 21st August to day is 27th Aug still given same reference. what is so hard to remove the hold on that account so that i can access my funds . References you give out they not helping because if they were helping you going to sort this in June . The consultant will call say we will send an escalation to relevant dept which is not helping
FB
Fikile B's update27 Aug 2020, 10:40
Reviewer Update
The reference you gave me i was give last week via sms on the 21st August to day is 27th Aug still given same reference. what is so hard to remove the hold on that account so that i can access my funds . References you give out they not helping because if they were helping you going to sort this in June . The consultant will call say we will send an escalation to relevant dept which is not helping