Poor service due to simply laziness and lack of effort

<div>Fnb has not processed my documentation correctly. App**** to make my homeloan a flexi homeloan. It was approved ages ago and I cannot get the money out and into the correct acc. And I've written to numerous ppl and the problem is still not resolved. In fact ur agents can't even be bothered to read the info sent to them and waste time asking me for acc numbers when other agents have sent them entire documents with all my details. Unacceptable laziness</div>