MB
Milly B
1 reviews | Active since Jun 2024
08 Jan 2026, 12:05
Poor Service Does Not Even Discribe.
Very Poor Service - have requested paid up letters and accounts to be closed - No Feedback. Secure Chat - Pathetic Service (We will attend to you shortly) Really waited a whole. When you phone - They keep putting you through to "The Relevant Department" Who is relevant department, 2+ hours waiting and being transferred. Complaints logged, Requests logged - Over 200 emails sent in past 2 months and still nothing resolved. When you go to the branch for assistance, they refer you to the app or need to phone!
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Milly B's updateReviewer Update
08 Jan 2026, 13:48Previous complaints has been logged with numerous reference numbers etc, emails sent and telephone calls made. This has been ongoing since August! This is unacceptable. This has not been resolved. FNB does not make banking easier. The accounts were settled and paid in FULL. No paid up letters received or accounts closed! Just another email received with another request logged, that is all they do.
MB
Milly B's update08 Jan 2026, 13:48
Reviewer Update
Previous complaints has been logged with numerous reference numbers etc, emails sent and telephone calls made. This has been ongoing since August! This is unacceptable. This has not been resolved. FNB does not make banking easier. The accounts were settled and paid in FULL. No paid up letters received or accounts closed! Just another email received with another request logged, that is all they do.