Poor service ~ Disgruntled customer

Honestly if there was an option of no star, I would have selected it. What is the point of having private banking services when the private banker cannot resolve an issue that was brought to his attention on 24 April. Surely there are turnaround times in resolving client issues. My frustration is that this entire thing affects my credit profile. If this is how FNB serves their customers, I might as well move to a different bank. Whether the grass is greener or not, I am certain their services are way better.