Poor Service

Beginning of March this year i settled my FNB personal loan and called them on the 12th of March to ask them to update my credit bureau profile. The lady told me it would take 45 days to update. So i called again after a few weeks to ask about the update, i was told to wait another 45 days before the update.

Almost 3 months later the profile is still not updated. Laid a complaint last week but no 1 took action. A lady named Lerato from the complaints department called me and haven't heard from her since, she said the loans department will deal with it.

Today i decided to call FNB again and I spoke to this gentleman who said it would take another 3 months for my credit bureau profile to be updated because my account was not closed when i settled it 3 months ago. He then promised to give me a call before close of business but again another disappointment from FNB.

How the hell does it take 6 months to update a credit bureau profile when you settle an account but it takes them a day to update when you owe them. So annoyed with FNB.