poor service

I am suppose to have a personal banker... not that I even know who that is or how to contact them... have asked a few times for someone to call me as I would like to open accounts for my kids!!!! But no one calls. Got a call today and after saying hello the person just dropped the call. I suppose they can tick it off that they did try to call even if they didn't do anything!!! Terrible service from fnb in recent months!!