1 reviews | Active since Aug 2009
poor service despite the adverts - "hook and bait" bank
<p>CRM: ********** ********** 5 - Nkululeko Shushu emailed me to confirm a date/time for a telephonic meeting; after i submitted the date/time convinient to me - Nkululeko Shushu never bothered calling or emailing me. I have much to discuss and confirm and FNB consultnats don't take clients seriously. </p> <p> </p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Looks like the poor service continues from FNB .. previosly due to the nature of my account, i had a personal banker which i developed a good relationship with, and this consultant was amazing. The FNB changed their policies (hook and bait syndrome) and said that i now quilify for Premier Banking services, which gives me access to a consultant anytime - supposed to be awsome service "better than the personal banker" that i no longer qulify fr unless i pay for it (hook and bait). Since then, i have strugeled to get good speedy servcie from FNB, contrary to their marketing. The above case is just another example. After i posted this complaint i got a call from FNB and we had arranged to have a telephonic discussion on Tuesday at 11:30am, as at the time she caled i was not able to discuss. 11:30 came and went, and no call from FNB. I did recieve a call from FNB Wednesday but i could not take the call. So i'm going to try again - seems FNB really strugle to keep a commitment. I need to speak with someone from FNB - i wonder how long i will dance before this happens..
Looks like the poor service continues from FNB .. previosly due to the nature of my account, i had a personal banker which i developed a good relationship with, and this consultant was amazing. The FNB changed their policies (hook and bait syndrome) and said that i now quilify for Premier Banking services, which gives me access to a consultant anytime - supposed to be awsome service "better than the personal banker" that i no longer qulify fr unless i pay for it (hook and bait). Since then, i have strugeled to get good speedy servcie from FNB, contrary to their marketing. The above case is just another example. After i posted this complaint i got a call from FNB and we had arranged to have a telephonic discussion on Tuesday at 11:30am, as at the time she caled i was not able to discuss. 11:30 came and went, and no call from FNB. I did recieve a call from FNB Wednesday but i could not take the call. So i'm going to try again - seems FNB really strugle to keep a commitment. I need to speak with someone from FNB - i wonder how long i will dance before this happens..