POOR SERVICE DELIVERY, QUERY STILL NOT UNRESOLVED

I had a Covid loan account with FNB which I paid in full last week Wednesday, Immediate payment and I called before hand to request what the procedure is. Lady who assisted me Tsholofelo.Masoeu gave me the email address and number to contact after payment is done. I am still waiting for a paid up letter which I urgently need, The loan department people (Barbra and Otumile who said his name was Solomon ) were unprofessional and unhelpful. Still waiting for letter after phoning everyday since Wednesday. The service is poor and this is such a simple request, A INTERIM paid up letter as I understand it take 10 working days to clear and close the account. Otumile,Mhlupheki that I spoke to yesterday told me he has never heard of an interim letter and asked that I explain to him what that means. I dont even want to start with the account that they list on ITC incorrectly, I have emailed their ITC department multiple time requesting a correction, with absolutely no reply ever since. *** AND ***.