Poor service delivery on digital platform

Good morning

On the 22 September 2025 I paid for a service rendered in one of my client into his cell phone number linked to his FNB account number the amount of R6 000 the recipient got an SMS for payment done but the Easy zero account on the sms the recipient got was unknown to him.the recipient went on the App to check and the money was not reflecting and he went to the FNB branch at Batho plaza but still bank wouldn't see the money I then had to pay the recipient again I went to FNB at Olympus branch and I was given the form to fill for reversal which according to the consultant will take 10 days after that waiting my request was declined unopened a case again with digital banking and still my issue didn't bare any fruits till today .On the 31st of October 2025 I went to FNB at Quagga centre to logg a complaint again but still no help and I was referred to contact digital banking again the very same platform that failed to assist me I am.so disappointed with the poor service I got and R6 000 it's not just a small amount that you can just forgot and let it go I believe that FNB didn't do much to assist me as there are no longer human interactions in the banks and only depends on digital world that is not working for them their consultants on their digital platform are there not to assist us to resolve our issues but very quick to close the complaint with any resolution

Regards Rantsae Modimola FNB Premier banker ***