1 reviews | Active since Jun 2013
Poor service Delivery / incompetence
rating should actually be 0!! Money was deducted twice when using my virtual card on 28 November 2025. there is no double transaction reflecting, but the balance shows there is a pending deduction of R2710. I started to enquire about this issue on 01 December 2025. on 2nd December 2025 I went to Fochville branch, we chat online, called premier customer services and virtual card division. I was informed that the matter will be resolved within 24 - 48 hrs. on 04 December 2025 the issue was still not resolved. I used the online chat platform and phoned the call center. I was informed that the issue will be resolved within 24 - 48 hrs. the issue is still not resolved. On 08 December 2025 I called the call centre again and talked to Nomalanga, she said she will escalate the matter and it will be resolved by end of business day on 08 December 2025. the matter is still not resolved. I called the call center again on 09 December 2025 to follow-up on the promise that was made on 08 December 2025. I spoke to Lebo, she will now again escalate the issue. this is truly poor service as they keep passing the buck and they do not resolve the issue. this was a fault from the bank and now I am struggling to get it resolved for a week and a half. I am not sure when this issue will be resolved! They always just say sorry for the inconvenience! but let one owe them 5c they want to take you to court and blacklist you.
Do you want a gold star for doing your job? the 1st person was supposed to raise the query when I started to raise the issue on the 1st of December 2025. once again, I was promised by Lebo that she will contact me on 09 December 2025 to give me an update on the issue. I did not receive any updates. your complaint that you raised gave me a time frame of 5 working days! this is ridiculous as I am already busy from the 1st with this issue. please reverse my funds IMMEDIATELY as it seems I am not the only customer that is sitting with the same issue, and YOU just do not care to resolve YOUR fault. YOU are treating us as if we are at fault! YOU need to sort out YOUR house as YOU are negatively impacting on people's lives due to YOUR system failures / incompetence!
Do you want a gold star for doing your job? the 1st person was supposed to raise the query when I started to raise the issue on the 1st of December 2025. once again, I was promised by Lebo that she will contact me on 09 December 2025 to give me an update on the issue. I did not receive any updates. your complaint that you raised gave me a time frame of 5 working days! this is ridiculous as I am already busy from the 1st with this issue. please reverse my funds IMMEDIATELY as it seems I am not the only customer that is sitting with the same issue, and YOU just do not care to resolve YOUR fault. YOU are treating us as if we are at fault! YOU need to sort out YOUR house as YOU are negatively impacting on people's lives due to YOUR system failures / incompetence!