Poor service delivery from FNB Home Loans

I app**** for a FNB building loan (Ref:***) on 22/06/2015 via my private banker Ria Murray. The application was initially processed very efficiently by Tarryn-Ann Pauls (Home Loan Sales) . I received an email on Thursday, 2015/06/25 at 03:46 PM from Tarryn-Ann detailing an Approval In Principal pending valuations. <br> <br> Tarryn-Ann went on leave and then the entire application process went horribly wrong. I continued to receive follow up emails from Nadia Isaacs on behalf of Tarryn-Ann but there was no further progress on the application. Nadia has tried to help but it seems she has very little power in the FNB structure.<br> <br> I followed up with Ria Murray and Nadia Isaacs regularly as to the status of my final approval with no success. I then complained on 08/07/2015 regarding the service I was receiving from FNB. <br> <br> To my surprise, I received another Approval in Principal from Mariette Malan (Home Loan Sales) on 09/07/2015. When I queried this, the answer did not suffice. <br> <br> To date, I have not received a final approval from FNB with the excuse that the deal is still at valuations. I am long standing client with FNB and this type of service is totally unacceptable.<br> <br>